Refund policy.

Under the UK Consumer Contracts Regulations 2013, consumers ordering services online have a 14-day cooling-off period from the date of the engagement during which they can cancel for any reason and receive a full refund.

Two important conditions:

• The cooling-off right applies to consumers (individuals acting outside their trade), not to businesses.
• If you've explicitly asked us to start work inside the cooling- off period, you may be liable for the proportion of work completed up to your cancellation request.

If you cancel a Deploy engagement before we begin branding and customisation work, we refund 100% of the deposit.

Once branding work has started (typically within 6 hours of brief lock), we refund the deposit minus any time already spent at our standard rates.

For Brand and Studio engagements with milestone-based delivery, refunds are calculated against the milestone you've reached. Completed milestones are non-refundable. Work in progress at the point of cancellation is refundable on a pro-rata basis.

Once your site is live and you've signed off on the handover, the deliverables are considered accepted and the engagement fees are non-refundable. The 30-day post-launch support window covers defects in our work — that's the route for any issues that surface after launch.

Monthly studio retainers can be cancelled with 30 days' written notice. Already-paid months are non-refundable. We'll continue to deliver the agreed monthly hours through the notice period.

The Kurongeka audit and the State of UK Logistics report are delivered free of charge. There's nothing to refund. If you're not happy with an audit, email us and we'll re-run it at no extra cost.

Email studio@thekapture.com with the subject line "Refund request — [your business name]". Include your original invoice or Stripe payment reference. We confirm receipt within 1 business day, agree the refund amount within 5 business days, and process the refund within 10 business days of agreement.

If we can't agree on a refund amount, we both commit to a good- faith resolution discussion before escalating to chargebacks or legal proceedings. See our Terms & conditions for the full dispute-resolution path.

For anything refund-related, email studio@thekapture.com or call us on +44 7352 144677.