Transport Office · Hiring now

Customer Service / Account Coordinator

Front-line customer contact for a portfolio of national accounts.

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Location

London, Daventry, Manchester

Shift pattern

Days · Mon–Fri · hybrid 2/3

Package

£28,000 – £34,000

Type

Full-time

Why we ask

We won't contact references or current employers until you give us the green light.

About you

First name *Last name *Email address *Mobile number *Town / City of residence *Postcode *

Right to work

Right to work in the UK *Date of birth *Confirms minimum age and right-to-work eligibility.Notice period *

Current address

Current address *

Work history

Most recent first. Include any gaps and the reason.

Current or most recent employer *

Job title *Dates (from – to) *

Previous employers (last 3 years) *Any gaps in employment over that period

About the Customer Service / Account Coordinator role

A few questions specific to this role. The more accurate the answer, the faster we can match you.

TMS / planning systems usedOther languages spoken fluently

References

Two professional references covering the last 3 years. We won't contact them without your consent.

Reference 1 — Name *Reference 1 — Company *Reference 1 — Job title *Reference 1 — Email *Reference 2 — Name *Reference 2 — Company *Reference 2 — Job title *Reference 2 — Email *

CV & final details

Link to your CV *CV required. Dropbox / Google Drive / OneDrive / LinkedIn link.How did you hear about us?If referred by a current Kapture employee, who?Anything else we should know? (optional)

DeclarationsI confirm the information given is true and complete to the best of my knowledge. I understand any false statement may disqualify my application or lead to dismissal if employed.I have read the Kapture privacy notice and consent to my data being used for recruitment purposes.

By submitting, you agree to be contacted by Kapture Logistics about this and similar roles. See our privacy policy.

Step 02 · About this role

What the role involves and what the package looks like.

You're the voice of Kapture for a small portfolio of named accounts. You'll know their stock movements better than they do by week three. We pay for the relationship, not the call volume.

What you'll do.

Daily check-in calls and inbox management for named accounts.
Booking-in deliveries with consignees and managing exceptions.
Track-and-trace updates and proactive ETA management.
Logging issues, root-causing them with ops, and closing the loop.
Producing weekly customer service reviews.

What we need from you.

1–3 years in a logistics / supply chain / 3PL service role.
Confident written and verbal English.
Comfortable in MS Excel and a TMS.
Right to work in the UK.

Nice to have.

European language
FORS / FORS Practitioner
Six Sigma yellow / green belt

What you get back.

Hybrid 2 days WFH after probation
Pension match
Annual customer-experience bonus
Health cash plan
25 days holiday + birthday off

Equal opportunities

Kapture Logistics is an equal opportunities employer. We welcome applications from every background and we make reasonable adjustments at every stage of the process.

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